3260 yuan to buy a gold necklace just wearing three days off, businesses are not returnable. This happened to Yiyuan Ms Cheng is very depressing. Consumer Protection Committee of the mediation, the businesses had agreed to return.
Recently, the Yiyuan Ms Cheng a shopping mall in the county to spend 3260 yuan to buy a net weight of 8.66 grams of gold necklace, wearing just three days, the necklace was broken. So Ms Cheng to the mall requires replacement, but was refused, the person in charge of the department store sales department only agreed to the Depot Repair. Ms Cheng told the businessmen, the repair can, but can not see the obvious connections. Five days later, Ms Cheng to pick up the necklace, I saw the fracture location was welded joints, was required to return, shopping malls are not returnable. In desperation, Ms Cheng complaints to the Consumer Protection Committee.
Yiyuan County Consumer Protection Commission staff to investigate complaints. The staff told reporters that the necklace repaired fracture location connector is very clear indeed. According to the staff of the Consumer Protection Committee: National Bureau of the three ministries “some of the goods repair liability” under Article IX, “Since the products sold within 7 days from the occurrence of the failure of performance, consumers can choose to return, replacement or repair replacement return. “After mediation, the mall has finally agreed to return, and the spot of 3260 yuan in cash returned to Ada.
Yiyuan County Consumer Protection Commission reminds consumers that gold jewelry merchandise countries Warranty Regulations, in return, replacement, repair, there is no detailed operational requirements, consumers in the purchase to choose the brand jewelery shop before buying to be more careful, met with some store line, shop rules “for a reason to damage the interests of consumers behavior, you can complain to the business sector or the Consumer Protection Committee. In addition, to keep it purchases the certificate and certification of goods and other relevant evidence, if there are problems to facilitate rights complaints.